Can I change the address or items after completing the order?
If your order has not yet been invoiced by our team, you can request a change or replacement of address by sending an email to atendimento@cabano.com.br or by contacting us through our WhatsApp channel: .

Our team will verify the feasibility of the update before sending it and will guide you through the next steps.

Can I cancel my order?
To request the cancellation of your order, please send an email to atendimento@cabano.com.br or contact our team via WhatsApp.

Our team will check the status of your order and guide you through the next steps. If it has already been shipped, you will need to wait for it to return to our shipping center to begin the refund process.

What forms of payment do you accept?
Credit/debit cards, PIX, and other digital wallets are available at checkout.

Do you offer gift cards? Yes, digital gift cards when available in campaigns.

When will my order arrive?
The delivery time shown at checkout includes the shipping method and location. Remember to add 1–3 business days for processing. On peak demand dates, delivery times may vary.

Do you ship outside of Brazil?
Yes. Local taxes/fees are the customer's responsibility. We are not responsible for customs delays.

My tracking information isn't updating. Is that normal?
Yes. Shipping companies can take up to 48 hours to register events. If the problem persists, please contact us.

Are Cabano products vegan and cruelty-free?
Yes. No animal testing and no ingredients of animal origin .

Can I use it while pregnant or breastfeeding?
Our formulas focus on natural and safe ingredients. However, please consult your doctor with the full ingredient list.

I have a sensitive scalp. Is it safe?
We prioritize essential formulas , without excessive fragrance and with traceable active ingredients. If you have a history of sensitivity, perform a patch test .

Where can I find the complete list of ingredients?
Each product page highlights the Amazonian ingredients and their function.

Where are Cabano products made? Made in Brazil , with respect for the forest and local communities.

Why choose aluminum?
Because it is durable, made from recycled material, and 100% recyclable .

With refills, you reduce your waste footprint and extend the life of the bottle.

How much plastic do I save by using refills?
By choosing refills, you save an average of 60%–75% on plastic compared to buying a new bottle.

What to do with the empty packaging? Refill with a Cabano refill . At the end of the cycle, dispose of the aluminum in a recycling bin. Minimal plastics used are biodegradable .