• Processing time: 1 to 3 business days after payment confirmation.
  
  
• Shipping to Brazil: Estimated delivery times are displayed at checkout according to your region and chosen shipping method. During seasonal campaigns, we may offer free shipping ; when applicable, this information will appear in your shopping cart.
  
  
• International Shipping: Delivery times and costs are calculated at checkout. Taxes, fees, and customs clearance (if applicable) are the customer's responsibility. We do not alter customs declarations.
  
  
• Tracking: You will receive an email with the tracking code after shipment. Carrier updates may take up to 48 hours to appear.
  
  
• Holidays and weekends: we do not ship on these days. Orders placed after 12 PM on Friday are processed starting on Monday.
  
  

For high-value orders: for security reasons, we may request signature confirmation upon delivery .

At Cabano , each product is developed with a commitment to uniting nature, science, and design in formulas that respect both the body and the forest. Our purpose is to offer a conscious care experience, from the selection of ingredients to the product's arrival at your home.
But we know that unforeseen events can happen — and that's why this Policy was created: to guarantee you a simple, transparent exchange, return, or cancellation process that complies with the Consumer Protection Code (Law No. 8.078/1990) .

1. IMPORTANT INFORMATION

Always keep your invoice , as it contains all the necessary information to track your order, check shipping information, and contact our customer service channels if needed.

Our commitment is to ensure that every exchange or return is handled with respect and efficiency.

2. RIGHT OF WITHDRAWAL

According to Article 49 of the Consumer Protection Code , the customer has the right to withdraw from the purchase within 7 (seven) calendar days from the date of receipt of the product.

During this period, you can choose to:

• Exchange for another product available in stock; or
• Request a full refund of the amount paid.

The refund will be processed within 10 (ten) business days after receiving and analyzing the returned product.

For a return to be accepted, the following is required:

• The product must be in its original packaging ;
• There are no signs of use ;
• The security seal must be intact .

Products that have been used or have had their seals broken cannot be returned due to buyer's remorse, in accordance with hygiene and cosmetic safety regulations.

💡 Cabano Tip: If you have any questions before purchasing — regarding hair type, skin type, or fragrance — please contact us. Our team is available to assist you in choosing the most suitable product.

3. HOW TO REQUEST AN EXCHANGE OR RETURN

Before sending any product back, please contact our team via email:
📩 atendimento@cabano.com.br

In the email, include the following information:

• The order number ;
• The reason for the request ;
• Photos (if the product has a defect or damage).

Our team will get back to you with instructions on the return process and the shipping address.
As soon as the product arrives at Cabano, a quality analysis will be carried out.
If everything is in accordance with this policy, we will proceed with the exchange, refund, or shipment of the new product.

The time required to complete the process will depend on the customer's location and the shipping times of the postal service or carrier.

If the item you wish to exchange is unavailable, you may choose to:

• Choose another product of equal value;
• Receive a Cabano voucher with credit for future use;
• Request cancellation and full refund of the order.

In case of a difference in values, the payment may be adjusted according to the guidance of the customer service team.

4. Damaged or defective product

Upon receiving your order, please check the integrity of the packaging before signing the delivery receipt.
If you notice any apparent damage, refuse delivery and note the observation on the back of the invoice or delivery receipt.
The postal service or shipping company will return the product to the sender.

If the problem is identified after receiving the product , take photos of the product and packaging and contact us via our customer service email.
The images will help us activate the carrier's insurance and resolve the case more quickly.

5. Defective product

If the product has a manufacturing defect unrelated to improper use, please contact our team with your order number and a description of the problem.

According to Article 18, §1 of the Consumer Protection Code , the supplier has up to 30 (thirty) days to resolve the defect.
If the problem persists after this period, the customer may choose between:

• Receiving a new product ;
• Request a refund of the amount paid ;
• Opt for credit towards future purchases .

6. PRODUCT NOT IN ACCORDANCE WITH THE ORDER

If you receive a product different from the one listed on your invoice, please contact us immediately and send a photo of the item received .
After verification, we will exchange it for the correct product at no additional cost.

Please note that orders are processed manually by our team, and although the control is rigorous, occasional errors may occur.
We guarantee that any errors will be corrected with priority and respect.

7. IMPORTANT REMINDERS

• Always double-check your delivery details and email address before finalizing your order.
• Tracking and shipping updates will be sent via email.
• In cases of stock shortages or adjustments to artisanal production , our team will inform you of the updated deadlines.
• Cabano products are manufactured in small batches , respecting nature's timing and the balance of ingredients — therefore, we ask for your understanding in cases where specific items need restocking.

8. CONTACT

If you have any questions, need to exchange or return items, please contact our team:
📩 atendimento@cabano.com.br
Business hours: Monday to Friday, from 9 am to 5 pm (Brasilia time) .

At Cabano , we believe that care goes beyond the product—it's in every gesture, every exchange, and every relationship of trust built with you. Thank you for choosing a clean, conscious, and vibrant beauty, like the forest.

• Refillable aluminum: durable, lightweight, and infinitely recyclable . We designed durable bottles to accommodate refills .
  
  
• The impact of choosing refills: by replenishing the contents, you avoid producing a whole new package and save, on average, 60% to 75% on plastic compared to buying a new bottle.
  
  
• Minimal and biodegradable plastic: when its use is indispensable (e.g., protective film for solid conditioner), we opt for biodegradable plastics .
  
  
• Reverse logistics: we direct industrial waste for recycling and encourage responsible disposal after consumption.
  
  

Luxury lies in durability. Beauty lies in respect.

At Cabano , we believe that every step of the shopping experience should reflect the same care we dedicate to creating our products. Therefore, the entire payment process is conducted in a secure and reliable environment, guaranteeing convenience, transparency, and peace of mind when purchasing our original formulas.

PAYMENT METHODS

Credit card

We accept credit card payments in full or in installments up to 5x without interest , with a minimum installment of R$30.00 (thirty reais) .
Installment payments are available for most credit card brands, provided the minimum installment amount is met. Options and conditions are presented on the checkout page.

Payment approval is processed by the card issuer on the same day as the purchase. The shipping timeframe begins after transaction confirmation.
In some cases, the system may request an additional security check—conducted by a specialized partner company—to ensure the protection of all parties involved.

Unapproved requests can occur for various reasons, such as:

• Lack of confirmation from the card issuer;
• Incorrect or conflicting data;
• Insufficient funds or limit.

PIX

When choosing to pay via PIX , a QR Code and a unique key valid for 2 hours will be generated.
Confirmation is usually instant, but it can take up to 2 hours, depending on the issuing bank.

IMPORTANT NOTES

• Orders are shipped only on business days , after payment confirmation.
• All payments must be made in Brazilian Reais (BRL) .
• Before finalizing your purchase, carefully review your information, as changes may not be possible afterward.
• Delivery times will be communicated via email along with the tracking link after payment confirmation.
• Confirmation depends on the information sent by the issuing bank, receiving bank, or credit card company to our system.

Cancellations and Refunds

In case of cancellation or return , the refund will be made according to the payment method used:

• Credit card: the refund request is made to the card issuer and may take up to 7 (seven) business days to be processed, or appear on the next statement , depending on the closing date.
  Some payment processors offer refunds in installments, according to the original purchase payment plan.
• PIX: Because it is an instant payment method, refunds can be processed after contacting our customer service team, respecting the established return conditions.

At Cabano , we value a relationship of trust in every detail.
If you have any questions about the payment process, our team is available to help.
Thank you for choosing Cabano — where care is born from simplicity and transforms into experience.

This Privacy Policy aims to clarify how CABANO BOTANICA COSMETICOS E PERFUMARIA LTDA. (CNPJ/ME nº 60.068.692/0001-31) (“ Cabano ”) collects, uses, stores and protects the personal data of its customers, visitors and users during browsing on our website and in their relationship with our products and services.

Cabano respects the privacy of its customers and is committed to ensuring that all information collected is handled ethically, transparently, and in accordance with the General Data Protection Law – LGPD (Law No. 13.709/2018) .

1. CONCEPTS

For a better understanding of this Policy, the following definitions are provided:

• Personal Data: Any information that identifies or can identify an individual (e.g., name, email, phone number, address, CPF).
• Data subject: the natural person to whom the personal data being processed refers.
• Processing: any operation performed on personal data, such as collection, use, storage, sharing, or deletion.
• Website: Cabano's official website address is https://cabano.com.br.

2. DATA COLLECTED AND PURPOSE OF PROCESSING

Cabano may collect and process the Data Subject's personal data for the following purposes:

(i) Contact and Customer Service

When the Data Subject contacts us via email, WhatsApp, or website forms, we may collect data such as name, email, phone number, and message for the purposes of customer service, inquiries, support, or requests.

(ii) Site Navigation

While using the website, we automatically collect some information, such as IP address, browser, time zone, and cookies. This data is used to improve the browsing experience, analyze website performance, and ensure your security.

(iii) Customer Registration and Account

When creating an account at the Cabano store, we request your full name, email address, and password. This information is used for user identification, order management, and personalization of the shopping experience. The account holder is responsible for keeping their password confidential.

(iv) Purchases and Payments

During the purchase process, we collect information such as name, CPF (Brazilian tax identification number), delivery address, phone number, email, and payment details. This data is used exclusively to process the order, confirm payment, issue an invoice, and guarantee the delivery of the products.

(v) Newsletter subscription

By subscribing to our newsletter, the subscriber provides their name and email address to receive information about new releases, offers, and content related to the brand. Consent can be revoked at any time.

(vi) Promotional Interactions and Research

In campaigns, questionnaires, or quizzes offered by Cabano, data such as age, hair or skin type, and product preferences may be collected — always with the goal of offering personalized recommendations and improving our services.

3. SHARING OF PERSONAL DATA

Cabano may share personal data strictly when necessary to:

• Process payments (with financial intermediaries and card operators);
• Make deliveries (using carriers and logistics services);
• To fulfill legal obligations or requests from public authorities;
• To ensure the security of operations through anti-fraud verification companies.

In all cases, sharing occurs within legal and contractual limits, guaranteeing the confidentiality and protection of data.
When the Data Subject is redirected to third-party websites (e.g., payment platforms), responsibility for the use of the data becomes governed by the privacy policy of those third parties .

4. STORAGE AND RETENTION PERIOD

Personal data will be stored in a secure physical and/or digital environment for the time necessary to fulfill the purposes described in this Policy or as required by law.
Data collected with explicit consent may be kept until the Data Subject requests its deletion.

5. DATA SUBJECT RIGHTS

Under the LGPD (Brazilian General Data Protection Law), the Data Subject has the right to:

• Confirm that your data is being processed;
• Request access to, correction of, updating of, or deletion of information;
• Request data portability to another provider;
• Revoke previously granted consent;
• Request information about data sharing.

These rights can be exercised by sending a request to the email address: contato@cabano.com.br .
For security reasons, we may request additional information to verify the Data Subject's identity before processing the request.

6. MARKETING CAMPAIGNS AND COMMUNICATIONS

Promotional communications will only be sent with the consent of the Data Subject .
The User may cancel receiving promotional emails at any time by clicking the unsubscribe link at the bottom of the messages.

7. COOKIE POLICY

Cabano uses cookies and similar technologies to improve navigation, personalize content, and analyze website traffic.
The User can manage or disable cookies directly in their browser settings.
More details are available in our Cookie Policy , accessible on the official website.

8. Information Security

Cabano adopts appropriate technical and administrative security measures to protect personal data against unauthorized access, loss, alteration, or improper disclosure.
These measures follow recognized information security standards, including encryption, access control, and server monitoring.
However, it is important to emphasize that no system is completely immune to incidents , and Cabano is not responsible for the actions of third parties resulting from factors beyond its control, such as cyberattacks or connection failures.

9. CHANGES TO THIS POLICY

This Privacy Policy may be updated at any time, without prior notice, to reflect changes in our practices or legal requirements.
The most recent version will always be available at https://cabano.com.br/politica-de-privacidade.
We recommend that the Data Subject periodically check this page to stay informed of updates.

10. CONTACT

If you have any questions, requests, or wish to exercise your rights as a Personal Data Subject, please contact our Data Protection Officer (DPO) by email:
📩 contact@cabano.com.br

Cabano Botanica Cosmetics and Perfumery Ltda. CNPJ/ME No. 60.068.692/0001-31. All rights reserved.